Terms of exchange, refund and return
According to the Consumer Protection Act of Ukraine, customers of our store have the right to exchange or return goods purchased from us within the first 14 days after purchase.
The products are returned if:
- the product has not been used and is NOT INSTALLED;
- the product has no abrasions, dents and cracks;
- the product retains the product type, packaging, manufacturer's labeling and documentation included in the product;
- preserved seals, factory labels and sales receipts.
Exchange and return of goods of proper quality is carried out at the expense of the buyer within 14 days from the date of sale and can be carried out only once.
The following are not subject to exchange or return:
- goods in disposable packaging, if they were unpacked;
- goods that are not subject to exchange in accordance with the "Law on Consumer Protection";
- return and exchange of goods in which there is a significant defect confirmed by the act of the ASC is carried out in the presence of a complete set in accordance with the manufacturer's instructions, proof of purchase, act of the ASC, statement of refund or exchange.
These conditions do not limit the legal rights of the consumer granted to him by the current legislation of Ukraine.
You can return the purchased goods, as well as make an exchange:
- at the main warehouse of the company at the address: Ukraine, Kyiv, st. Priorska, 21;
- after agreement with the seller - sending by Nova Poshta.
Methods of refund:
Refunds are made within 5 business days of receiving the goods.
- If the goods were purchased by non-cash payment, the money will be returned to the current account, after receiving the original letter of refund specified in the Letter of the Buyer.
- When buying with the help of Visa, Mastercard - LiqPay payment system, the money will be returned to the card account specified in the Buyer's application.